Refund policy
Last updated: July 1, 2026
1. General Provisions
This Return and Refund Policy governs the return of products purchased from the KAMI online store.
This Policy has been prepared in accordance with the laws of the Republic of Latvia, including the Consumer Rights Protection Law, and applicable European Union consumer protection rules.
By placing an order with KAMI, the customer confirms that they have read and accepted this Policy.
2. Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 (fourteen) calendar days without providing any reason.
The withdrawal period begins on the day on which the customer, or a third party indicated by the customer other than the carrier, receives the goods.
If an order consists of several items delivered separately, the 14-day withdrawal period begins on the day the customer receives the last item.
To exercise the right of withdrawal, the customer must notify KAMI of their decision before the expiration of the 14-day period by contacting KAMI Customer Support using the contact details provided on our website.
3. Return of Goods After Withdrawal Notice
After notifying KAMI of their decision to withdraw from the purchase, the customer must send back or return the goods without undue delay and no later than 14 (fourteen) calendar days from the day on which they informed KAMI of their withdrawal.
The deadline is considered met if the customer sends the goods back before the 14-day period has expired.
4. Return Conditions
Products may be returned provided that all of the following conditions are met:
The item has not been worn or used;
All original tags, labels, and packaging are intact;
The product remains in its original condition;
There are no signs of use, including odors, stains, dirt, makeup marks, damage, pet hair, or any other indications of wear;
The item is returned with all original components and accessories.
Upon receipt of the returned item, KAMI reserves the right to inspect the product to ensure compliance with these conditions.
The customer may be responsible for any decrease in the value of the product if the product has been handled in a way other than necessary to inspect its nature, characteristics, and fit.
5. Refunds
Once the customer has exercised the right of withdrawal, KAMI will refund all payments received from the customer for the returned order, including the cost of standard delivery, without undue delay and no later than 14 (fourteen) calendar days from the day KAMI receives the withdrawal notice.
KAMI may withhold the refund until the returned goods have been received or until the customer has provided proof that the goods have been sent back, whichever occurs first.
Refunds will be processed using the same payment method originally used for the purchase unless otherwise agreed between the parties.
The actual time required for the funds to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
If the customer chose a delivery method more expensive than the standard delivery option offered by KAMI, KAMI is not required to refund the additional delivery cost.
If only part of an order is returned, the original delivery cost may not be refunded, unless required by applicable law.
6. Return Shipping Costs
If the customer returns an item under the right of withdrawal and the item is not defective, damaged, incorrect, or incomplete, the customer is responsible for the cost of return shipping.
KAMI does not reimburse return shipping costs when the delivered product matches the order and is free from defects.
KAMI recommends that customers use a trackable shipping service when returning products. KAMI is not responsible for returned items lost or damaged during return shipping unless the return is arranged by KAMI.
7. Defective Products and Order Errors
If a customer receives:
A product with a manufacturing defect;
A damaged product;
An incorrect size, color, or model due to an error by KAMI;
An incomplete order;
KAMI will fully cover all reasonable costs associated with the return and replacement shipment.
In such cases, the customer may choose one of the following options:
Exchange the product for an identical item, where available;
Replace it with another product by mutual agreement;
Receive a full refund of the purchase price.
To process the claim, KAMI may request photographs of the product and a description of the defect, damage, or order error.
These rights apply in addition to the customer’s statutory rights under applicable consumer protection laws.
8. Non-Returnable and Non-Exchangeable Products
For hygiene and safety reasons, the following products cannot be returned or exchanged if their sealed packaging, hygiene seal, or protective label has been opened, removed, or damaged after delivery:
Underwear;
Bodysuits;
Other hygiene-sensitive products where applicable.
Custom-made or personalized products cannot be returned or exchanged unless they are defective, damaged, or were sent in error.
These restrictions do not apply to products with manufacturing defects, damaged products, incorrect products, or incomplete orders caused by an error by KAMI.
9. Refusal of Return
KAMI reserves the right to refuse a return or reduce the refund amount if:
The product has been used or worn;
Original tags, labels, hygiene seals, or protective packaging are missing, opened, removed, or damaged;
The item shows signs of wear, damage, stains, odors, makeup marks, pet hair, dirt, or other indications of use;
The product is returned later than the applicable return period;
The product belongs to a category excluded from returns under this Policy or applicable law.
10. Contact Information
To arrange a return, request a withdrawal, or obtain additional information, please contact KAMI Customer Support using the contact details provided on our website.
We are committed to finding fair solutions and providing the highest level of customer service to every customer.