Shipping policy

Last updated: June 12, 2026

1. General Information

KAMI online store ships products within Latvia, throughout the European Union, and to other countries where delivery is available through our selected logistics partners.

All orders are processed on business days after payment confirmation.

2. Order Processing Time

Once an order has been successfully placed and paid for, KAMI begins processing it.

The standard processing time is 1–3 business days.

During periods of high demand, public holidays, or sales events, processing times may be extended.

3. Delivery Timeframes

Estimated delivery times:

  • Latvia: 1–5 business days;
  • European Union countries: 3–10 business days;
  • International shipping: 5–20 business days.

These delivery estimates are provided for guidance only and may vary depending on shipping carriers, customs procedures, and other circumstances beyond KAMI’s control.

4. Shipping Costs

Shipping costs are calculated automatically during checkout and depend on:

  • Destination country;
  • Selected shipping method;
  • Weight and dimensions of the shipment.

The final shipping cost is displayed before the order is completed.

5. Order Tracking

Once an order has been dispatched, the customer will receive a shipping confirmation and, where available, a tracking number.

The delivery status can be monitored through the carrier’s tracking service.

6. Customs Duties and Taxes

Orders shipped outside the European Union may be subject to additional customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

7. Shipping Responsibility

Customers are responsible for providing accurate shipping addresses, phone numbers, and any other required delivery information.

KAMI is not responsible for delays or failed deliveries caused by:

  • Incorrect information provided by the customer;
  • Actions of shipping carriers;
  • Customs procedures;
  • Force majeure events.

Once an order has been handed over to the shipping carrier, responsibility for transportation passes to the respective delivery service.

8. Damaged or Lost Shipments

If an order arrives damaged or is not delivered, customers are encouraged to contact KAMI Customer Support as soon as possible.

We will make every reasonable effort to resolve the issue in cooperation with the shipping carrier.

9. Contact Information

If you have any questions regarding the delivery of your order, please contact KAMI Customer Support using the contact details provided on our website.

We are committed to ensuring that every order is delivered quickly, safely, and reliably.